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Our Return Policy

We take pride in crafting high-quality products with exceptional customer service. If you are having second thoughts about your order, though, you may submit a return request within a month of its delivery date.

If more than 30 days have passed since receiving your order, then it is, unfortunately, not eligible for any sort of return. Please note, all sales on apparel items are final.

This Return Policy pertains to section VII of our Terms of Service and is subject to all transactions on this website.

A. Product Effectiveness

If a product is not performing for you, it is likely due to an insufficient dosage level and/or milligram (mg) strength in conjunction with your body’s tolerance level. Many of our customers who report that hemp-derived products did not initially work for them often times report back much more positive results after adjusting their dosage level or product’s strength.

If you believe this to be your situation, simply reach out to our Customer Support team here or by emailing us at support@hemponyx.com and we will help you find a proper dosage level or send you a coupon for an alternative product strength.

B. Changes or Cancellations

If you wish to make a change to your order after placing it, or cancel it altogether, please contact us immediately. We cannot guarantee, however, any changes, requests, or accommodations can be made prior to shipping.

We are not responsible for redirecting, intercepting, replacing, or refunding an order requesting to be changed or canceled after it has already been shipped. Any cost(s) necessary to change or cancel an order after it has already been shipped is the responsibility of the customer.

C. Condition and Eligibility

Only products that are in unused & unopened condition are eligible for a refund. If your product has a broken seal, manipulated container, missing contents, or is, otherwise, not in the same condition as in which you originally received it, then it is not eligible for any sort of refund.

Only products that are at least half full, subject to our final inspection, are eligible for an exchange or store credit. The average supply most of our products contain is up to 30 servings. This, in conjunction with our 30-day policy, provides a reasonable period of time for you to try and evaluate your product. If you have used a majority or all of your product, then it is not eligible for any sort of exchange or store credit.

For wholesale orders, products must be in unused & unopened condition to be eligible for any sort of return. Refunds are only available for first-time wholesale orders.

Apparel items are not eligible for any sort of return.

D. Submitting a Request

You may submit a return request by contacting our Customer Support team here or by emailing us at support@hemponyx.com and including your:

  • Order confirmation number
  • Product(s) and condition
  • Reason for return
  • Shipping address

If we approve your request, we will provide you instructions to ship us back your product within seven days. Please note, this shipping cost is the responsibility of the customer and is deducted from the initial order return’s amount.

Upon our receipt and inspection of your returned product(s), we will fulfill the sanctioned return option within seven days.

Please do not send us back any products without contacting us first. Products sent back to us without an approved return request will not be accepted or sent back to the customer.

E. Gifted or Unverifiable Orders

If your product was gifted to you, or if we are unable to verify your purchase, your order is only eligible for store credit, at our sole discretion.

We reserve the right to refuse or reject any return request for orders unable to provide satisfactory enough verification of an original purchase from this website.

F. Changes to this Policy

You can review our most current version of this Return Policy at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of this Return Policy by posting updates and changes to this page. It is your responsibility to check this website, including this page, periodically for changes to any policy. Your continued use of or access to this website and/or purchase of any of our products following the posting of any changes to this Return Policy constitutes your acceptance of those changes.

If your order appears defective, damaged, or already opened upon delivery, please contact us immediately at support@hemponyx.com.

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