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Privacy Policy

We prioritize securing and protecting your personal information. This Privacy Policy pertains to Section X of our Terms of Service, outlining how your personal information is collected, used, and shared when you visit this website and engage in our service by making a purchase from our online store.

A. Collection of Personal Information

When you access this website, we may collect and request anonymous demographic information, which is not unique to you, such as your age for legal verification and eligibility.

We do not collect any personally identifiable information about you, unless you voluntarily provide it to us.

When you use our service, as part of the buying and selling process, we collect personally identifiable information that you submit to us in order to complete your order’s transaction. This may include your name, billing address, shipping address, email address, and credit card information.

If you contact us through this website using a provided form, we may collect personally identifiable information. This may include your name, email address, phone number, and business name and/or website.

In certain cases, we may request that you provide us with personally identifiable information, when reasonably necessary, in order to engage in further communication or verify you as a customer of ours (for example, to process a return request).

Please note, if you directly disclose personally identifiable information or any other sensitive data through this website’s public, viewable features (for example, leaving a product review), this information may be viewed, collected, or used by others.

B. Use of Personal Information

When you use our service, the personally identifiable information that we collect is used to process, prepare, and fulfill your order. This includes communicating to you status updates such as confirming your order’s transaction, when it has been shipped, and any other relevant information.

If you communicate with us through a form on this website, any personally identifiable information that we collect is used to identify you and engage in further communication.

C. Disclosure of Personal Information

We do not sell, rent, or lease any of the personally identifiable information we collect to any individual, companies, or third parties. We will not disclose your personally identifiable information at any time, unless we are compelled to do so by law (such as responding to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights), or if you violate our Terms of Service.

D. Automatically Collected Information

We may automatically collect information to track your user behavior when you visit this website. This may include your IP address, access times, organic keyword search phrases that brought you to this website, the previous external website you were visiting that brought you to this website, and the web pages that you view within this website.

Your user behavior is tracked to maintain and enhance the quality of this website and our service to help us determine which areas of it are performing the best and/or may need improvement.

E. Cookies

A cookie is a small text file that saves information on your web browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by the website that issued the cookie to you.

We use cookies to improve your navigation ability, provide an optimal user experience, and enhance our service when you use this websiteWe may also use cookies when you elect to provide us with further information when you visit this website in a future session (for example, your verified age or items previously added to your cart).

At any time, you can manually disable your cookies using the tools in your web browser settings when using this website. By doing so, however, you may not be able to take advantage of all of the functions of this website or in our service.

F. Security of Information

To protect your information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, this data is transmitted to our merchant’s network using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, all PCI-DSS requirements are followed along and additional generally accepted industry standards are implemented.

By accessing this website and/or engaging in our service, you agree that there are security and privacy limitations inherent to the Internet which are beyond our control and that the security, integrity, and privacy of any and all information and data exchanged between you and us through this website cannot be guaranteed.

G. Links

Throughout this website, there may be links that take you to other sites that are not affiliated with this website nor our service. We are not responsible for the content or privacy practices of such other websites. It is your responsibility to be aware of this when you leave this website, and to read the privacy policies of any other website that may collect personally identifiable information about you.

H. Email Communications

From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our service, we may receive a notification when you open an email from us or click on a link therein.

If you would ever like to stop receiving these type of emails from us, you may opt out of such communications by clicking the link that says “Unsubscribe” at the bottom of your email’s message.

I. Data Retention

When you provide us with any information by visiting this website or engaging in our service, we will maintain this information for our records until you ask us to delete it.

J. Individuals Under 21 Years of Age

We do not knowingly collect personally identifiable information from individuals under the age of twenty-one. Any individual who accesses this website must be at least twenty-one years of age. If you are under twenty-one years of age, you must not access this website for any reason and are to cease using it immediately.

K. Changes to this Policy

You can review our most current version of this Privacy Policy at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of this Privacy Policy by posting updates and changes to this website. It is your responsibility to check this website, including this page, periodically for changes to any policy. Your continued use of or access to this website or our service following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes

You may request to view, change, or delete any information we may have collected about you by contacting us at support@hemponyx.com.

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